Support

A calm place to get unstuck.

Start with these answers, then send a private message from your signed-in account when you need a hand.

My upload is still processing

Give it a moment, then open the course and use Retry if the material shows an error. Processing happens outside the browser so you can keep working.

How do I delete material?

Open the course, remove the material from its source list, and confirm. Any study tools that relied on that source are removed with it so they do not become misleading.

Can I manage or cancel a plan?

When paid plans are available, the Plan and billing page opens Stripe's secure customer portal for updates and cancellations.

How do I delete my account?

Open Settings, choose Delete account, and complete the confirmation. study.AI erases source objects before it removes account records.

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Support | study.AI